Lawal Opeyemi Zainab

Managed comprehensive front desk operations, including registering an average of 30+ patients daily, scheduling appointments, and handling inquiries efficiently.

Acted as the primary liaison, facilitating clear communication between 50+ patients and healthcare professionals daily, significantly improving patient satisfaction.

Maintained accurate and confidential patient records for over 200+ individuals, ensuring 100% compliance with clinic policies and data security standards.

Coordinated patient flow, successfully reducing average waiting times by 20% and enhancing overall service efficiency within the clinic.

Managed and responded to an average of 40+ daily phone calls, emails, and walk-in inquiries, maintaining high standards of professionalism and promptness.

Assisted over 100+ customers with account openings, loan inquiries, and digital banking issue resolution, ensuring seamless service delivery.

Cultivated and maintained strong customer relationships, achieving a 90% satisfaction rate and contributing to client retention through proactive engagement.

Provided daily support to 50+ SMEs and agents, resolving transaction issues, facilitating onboarding, and managing dispute resolution efficiently.

Ensured 100% compliance with KYC procedures and meticulously monitored account activities, mitigating risk and maintaining regulatory standards.

Educated clients on Moniepoint products, increasing product usage by 20% and driving broader adoption of digital banking services.

Administered and monitored over 100+ electrocardiograms (ECG) with 99% accuracy, ensuring precise data capture for physician review while prioritizing patient comfort and privacy.

Supported radiologists in over 50+ diagnostic imaging procedures, meticulously preparing patients for X-rays and ultrasounds while strictly adhering to safety and quality protocols.

Streamlined patient intake, registration, and scheduling processes, reducing average wait times by 15% and significantly improving overall patient satisfaction.

Resolved an average of 20+ patient inquiries and concerns daily as the primary guest relations contact, enhancing patient experience and clinic reputation.

Identified and implemented process improvements that enhanced diagnostic center operational efficiency by 10%, optimizing workflow and resource utilization.